We hope these help you get the answers you need right away.
Frequently Asked Questions
buying charisma
Do you have a showroom where I can try Charisma?
Furniture retailers across the country carry Charisma products in their showrooms. Click here to find your nearest retailer.
Do you sell Charisma directly?
We only sell Charisma through our authorized dealer network. Click here to find your nearest retailer.
Where’s the nearest retailer to me that sells Charisma?
Click here to find your nearest retailer.
Where is Charisma furniture made?
Our furniture is expertly hand-crafted at our manufacturing facilities in North America. All of our facilities use the same materials and meet our rigorous manufacturing standards for each piece that is made.
warranty & repairs
Where can I get the details of your warranty?
Click here to view Charisma warranty information
How do I file a warranty claim?
Please provide a report of any defects along with proof of purchase as soon as possible to the Charisma retailer where your furniture was purchased. Your retailer will determine if a needed repair is covered under the warranty and make arrangements.
If the damaged furniture is more than a year old, you will be responsible for covering shipping and labor costs incurred in repair.
My retailer stated that I am out of warranty. Now what?
Please contact us. We ask that you have your proof of purchase handy so that we can look up your information to best determine next steps.
The store I bought my furniture from isn't there anymore. Who do I contact if I have a problem with my furniture?
You can arrange warranty service through any authorized Charisma furniture retailer by providing proof of purchase. Click here for information on retailers nearest to you.
Can I purchase fabric for repairing my Charisma furniture?
Charisma furniture retailers are happy to check the availability of upholstery and place your order for you. Click here to find a retailer nearest to you.
How can I purchase replacement cushions or cushion covers?
Please contact an authorized Charisma furniture retailer. Be sure to include your proof of purchase. Click here to find a retailer nearest to you.
care & cleaning
How do I clean my furniture?
We recommend cleaning your Charisma furniture with a water-based or foam cleaning solvent. Click here for full care & cleaning information.
What is fabric pilling, and how do I remove it?
Pilling is characteristic of many fabrics and is caused by excess fiber coming off the fabric surface. This excess fiber forms small balls or “pills” on the fabric. Pilling will persist until the excess fiber has been released. The best treatment is to simply shave the fabric with a battery-operated furniture or sweater shaver to remove the pills and restore the look of the fabric surface.
- Note: Pilling is not warranted by fabric mills or by Charisma. Pilling is a normal characteristic of many fabrics, and it is not considered a defect.
Does Charisma furniture have fire-retardant chemicals in its foam?
No, Charisma furniture is free from fire-retardant chemicals. Charisma fabrics introduced after January 1, 2015, meet California TB 117-2013 flammability standards.
Does Charisma furniture contain Formaldehyde?
No, all Charisma furniture is CARB (California Air Resources Board) compliant. Also, all our finishes are lead free.
order status
How is Charisma furniture delivered?
Our furniture retailers will arrange delivery details with you when you order. Click here to find your nearest furniture retailer to start shopping.
How can I track my order?
Please contact the retailer where your furniture was purchased for up-to-date information on your order.
What is the standard delivery time?
Standard lead times may vary, but Charisma products typically ship within 8 weeks from order date.
What if I need my order expedited?
Please check with your local Charisma retailer
What’s your return and exchange policy?
Individual Charisma retailers have their own return and exchange policies. Click here for information on retailers nearest to you.
Can I return an item to a store location?
Please contact your Charisma retailer if you have an issue with your furniture and to discuss their return policy. Click here for information on retailers nearest to you.
What if my furniture does not look like what I saw online?
Please contact your Charisma retailer to address this issue. Click here for information on retailers nearest to you.
What if my furniture does not fit in my home upon delivery?
Please contact your Charisma retailer to address this issue. Click here for information on retailers nearest to you.
for retailers
I am a retailer. How do I get Charisma products in my store?
Please visit our Retail Opportunities page to inquire about becoming a retailer
How do I find out the retail price of furniture?
We do not offer suggested retail pricing. Please contact your nearest Charisma retailer for their pricing.