Charisma warranty
Backed by over a century of quality craftsmanship and experience, we confidently stand behind everything we make, assuring our customers that their investment will last for years to come.
upholstered furniture limited warranty information
Charisma furniture limited warranties apply to the original purchaser for the specified periods of time (see above), beginning the date the product is delivered from an authorized Charisma retailer in the United States or Canada. These limited warranties are non-transferable. Charisma products used under normal, indoor residential conditions are warranted against manufacturing and material defects for as long as the product remains in the original upholstery and for as long as parts are available. For third-party warranties offered by other companies, contact those companies for further information.
Exclusions
Charisma products are not warranted against wear and tear or damage resulting from neglect, abuse, misuse, rental or commercial use, pets, extreme temperatures, exposure to sunlight, chemical treatments, excessive soiling, accidents, or improper storage, care, or cleaning. Please visit our website at www.flexsteelindustries.com/Charisma for proper care and cleaning instructions.
Charisma does not warrant the following:
- Normal fading, pilling, shading, wrinkling, shrinkage, stretching, wear, and color loss of fabrics.
- In-store samples or product designated “as is” at the time of purchase.
- Minor differences between your furniture and in-store samples, printed or digital materials, and video or internet displays.
Notes
The following are not considered defects:
- Slight softening and flattening of seat cushion foam and fibers as a result of normal use and aging. Under normal use and conditions, cushions may lose up to one inch of the original height standard of the cushion foam core within the first year of use.
- Loss of resilience in seat cushion feather filling, loft, or crown. Regularly fluff and rotate cushions to redistribute materials and prevent uneven wear.
- Softening and flattening of ultra-soft back cushions with blown-in fiber filling as a result of normal use. Occasionally fluff these cushions to keep fibers evenly distributed and prolong softness.
- Color variations caused by lighting angles and markings displayed on fabrics such as plush and velvets.
Your Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Service Claims
To request a service claim under these warranties, contact the Charisma retailer where you made your purchase or your nearest authorized Charisma retailer. To initiate a claim, you will need to provide proof of purchase. If the product is still under warranty, the retailer will make arrangements for repair or replacement. After the first year of the warranty period, the purchaser is responsible for the labor and shipping costs associated with repairs.
Warrantor
Flexsteel Industries, Inc.
PO Box 877
Dubuque, IA 52004-0877
Caution: Keep smoldering, smoking objects and open flames a safe distance from polyurethane foam to prevent furniture fires.
*Specialty brand fabric warranties may vary. Please refer to the warranty tag for each fabric brand for complete warranty details.
For warranty information on Charisma furniture purchased from an authorized Charisma retailer outside the United States or Canada, please refer to the international warranty information on our website at www.flexsteelindustries.com/charisma.